Cloud computing is by no means a new phenomenon. In the last few years, the cloud has gained widespread popularity amongst SMEs and even large conglomerates facilitating flexibility, not to mention it cuts the cost of hardware and is environmentally friendly.
Following the release of the MindLink v3 Product Suite (Version 16.6) during Q2 2016, including both web and mobile clients, MindLink v3 has continuously evolved to maintain its status of providing the leading user experience as an enterprise chat application.
A Forbes study states that 55 per cent of enterprises predict cloud computing will enable new business models. We agree but what is 'the Cloud'? Public Cloud, Private Cloud, Hybrid Cloud....Here is what you need to bear in mind when it comes to your business, your systems and keeping control & security.
London, UK – 16 February 2017 – MindLink™ has launched its latest software release which focuses on bringing more first-rate security features to the enterprise messaging platform.
London, UK – 31 January 2017 – MindLink™, provider of highly secure Chat and Messaging applications for global businesses, announced today the reappointment of Joseph Do as its Chief Executive Officer effective January 2017.
London, UK – 31 January 2017: MindLink, provider of secure Chat Enabled Collaboration (CEC) solutions for global businesses, and Mobco, a leading mobile IT firm in Belgium, have today announced a reselling partnership agreement.
Mobco will be offering secure messaging & chat solutions to its clients to support collaborative working on-the-go. A MobileIron partner with over 6 years’ experience in working with mobile technologies, MindLink’s secure messaging app fits in perfectly with Mobco’s mobile business focus.
What a year it has been! In 2016 the enterprise chat & messaging market has heated up to boiling point. Microsoft launched ‘Teams’ in November, Facebook launched Workplace in October, Slack has raised several hundreds of million in funding and an army of new chat apps have flooded the cloud-messaging market.
[A personal account of our support engineer's first Bot experience]
[When Chat Owners and Budget Holders aren’t the same]
We explored ownership challenges and the emergence of a new breed of chat owners ie. The Chief Collaboration Officer, in our last blog. Now we are looking at another challenge and how it can be addressed.
[From Ownership Challenges to the Emergence of the first Chief Collaboration Officers]
Chat is ubiquitous. It’s everywhere – literally. In their private life’s, people set up their birthday parties on WhatsApp™ and Facebook. When at work, staff use the enterprise chat alternatives provided by their employers.
Millennials’ use of technology and affinity with the digital world clearly sets them apart from the generations before them. They’ve grown up in a world crowded by broadband, smartphones, laptops and social media and they expect instant access to any information they require.
Shadow IT is a term often used to describe information-technology systems and solutions built and used by employees without approval, or even knowledge, from the firm and/or the IT department. Corporate teams use whatever equipment is accessible to them to get the job done – this includes consumer and social apps within the enterprise to exchange critical and often business sensitive information.
(If you are also looking to find out how Teams fits with Groups, Yammer and SharePoint, check out our future blogs. Here we explore the relationship between Microsoft’s two major messaging tools and explain where they both fit)
London, UK – 25 October 2016: MindLink™, provider of secure Chat Enabled Collaboration (CEC) tools for global businesses, has been nominated as “Mobile App of the Year” at the UK IT Industry Awards 2016, ran by Computing and the BCS, The Chartered Institute for IT. MindLink’s enterprise messaging and chat platform competes against high-profile companies such as Accenture, Allianz Insurance and Specsavers, being recognised for innovating and providing enterprise-ready tools for mobile use.
The pressure on businesses to squeeze every possible pound/dollar/euro from their organisations has forced many to rethink how to rationalise operations and work smarter. The reasons are manifold: threats of recession, increased competitive pressures in a highly globalised world, increasingly outdated legacy systems and working practises to name but a few. Uncertainty brought on by the much discussed Brexit vote hasn’t instilled any calm or confidence either.
London, UK – 15 September 2016: MindLink, provider of secure Chat Enabled Collaboration (CEC) tools for global businesses, has today announced the results of an independent study it commissioned regarding the use of chat & collaboration technology within the financial services sector.
(Managing resistance to tech adoption). So you’ve decided to adopt a new messaging tool for your business. That’s a great start. According to McKinsey, collaboration apps can raise your employees’ productivity by an average of 20%-25%. However, Gartner has estimated that four out of every five digital business efforts may not achieve their full intended benefits, due to “inadequate leadership and an overemphasis on technology”.
London, 30 August 2016: MindLink, provider of secure Chat Enabled Collaboration for global enterprises, today announced the availability of its enterprise-ready messaging app for users of Good Technology on Android devices. MindLink for Good combines the chat & messaging app with MDM container technology from Good Technology™ for highly secure mobile collaboration.
One of the greatest issues facing businesses in 2016 is cybersecurity and the risk of data breaches and hacks.
Yahoo Messenger has now officially discontinued support for its legacy messaging and API service on August 5, 2016. (TechTimes) Whilst the download of the app was already restricted, users can now no longer access or log in – a major issue for many global businesses.
London, UK – 10 August 2016 – MindLink, provider of Chat Enabled Collaboration (CEC) applications for global businesses, today announces its security integration with VMware AirWatch®.
Compliance has been a dirty word in financial services for several years now. But lately the regulatory burden seems to be driving many in the industry into the realms of nervous breakdown, with 87% of global banking CEOs citing over-regulation as an outright threat to growth. (PWC’s 19th Annual Global CEO Survey: Banking and Capital Markets).
London, UK – 20 July 2016: MindLink today announces the availability of its next-generation software & User Interface (UI), redefining how messaging & chat applications for businesses look and work. In addition it meets stringent data security requirements and regulatory compliance needs.
London, UK – 06 July 2016: MindLink, provider of highly secure Chat Enabled Collaboration (CEC) tools for global businesses, has been crowned ‘Collaboration Product of the Year 2016’ by the reputable Computing Vendor Excellence Awards.
We didn’t see that one coming! $26.2 billion … in cash – that’s what Microsoft paid last month to acquire LinkedIn, the social network for professionals. It wasn’t just the price tag that made people catch their breath (well let’s be honest it probably was) but also the choice of ‘partnership’.
MindLink, developer of secure Chat Enabled Collaboration (CEC) tools for business, is in the shortlist of vendors on 2 categories in this year’s Technology ARCTM for Mobile and IoT report, published by analyst house Aragon Research.
Right - so everyone is telling you that Email is outdated and messaging is the real-time way forward.
That is, of course, until your chat service goes down and you are forced to revert back to carrier pigeons and memos. The look of ‘good old Email’ doesn’t seem quite so bad after all, does it?
But wait a minute!
In the past few weeks the world has gone ‘Chatbot’ crazy with announcements of new ‘Chatbot Shops’ and Connectors on a near daily basis. What started with Facebook’s announcements of its Messenger Bot Store, has already been in the works for quite some time, see Google for instance. Apple and Amazon too are working on their own iterations of intelligent bots. And so is Microsoft with Cortana and Tay (well, let’s maybe not talk about the latter).
London, UK – 19 May 2016: MindLink, leading provider of secure Chat Enabled Collaboration (CEC) tools has announced it raised US$1million in its recent funding round.
London, UK – 28 April 2016: MindLink Software (MindLink), developer of secure Chat Enabled Collaboration (CEC) tools for businesses, today announces two major partnerships with NeWay Technologies, an Israeli consulting and management services firm, and CWSI, a leading Mobile IT Integrator in the UK and Ireland.
Satya Nadella has previously declared “bots are the new apps” with Microsoft already having launched a few highly publicised examples; such as Cortana, a personal assistant type bot designed for its Windows 10 platform or Tay, which made headlines for not quite the right reasons. Now Microsoft launched its Bot Framework.
1 billion+ users. 330 million of which use the app for business purposes and happily share the latest HR files, sales pipelines and company intelligence over the messaging app.
London – 05 April 2016 – MindLink, developer of secure Chat Enabled Collaboration (CEC) tools for businesses has been selected as a finalist for Red Herring's Top 100 Europe award, a prestigious list honoring the year’s most promising private technology ventures from the European business region.
The Digital Revolution
There is still confusion within the analyst, journalist and vendor-community itself, as to what Chat Enabled Collaboration actually entails and where certain vendors fit. There are at least three distinctive differences that can be observed between CEC providers which we will examine in this week’s blog.
CEC – or Chat Enabled Collaboration - is fast becoming a staple in the corporate IT repertoire. We looked at the new category in detail in last week’s blog, looking at the technologies it entails and its important. This week we will examine how this new category emerged and its benefits over traditional communication tools.
- Are you using a CRM system? Most likely
- How about ERP? Probably
- And what about your CEC applications? ...
CEC – or Chat Enabled Collaboration is taking the (business) world by storm and is certainly an acronym to watch out for. And for all that you know most of your employees are already using CEC applications to enable better internal communication & collaboration – driving your business forward.
Much has changed at MindLink! And to reflect our achievements in terms of new positoning, product launches, dozens of new customers in the financial space and beyond and a growing media coverage, we have been working hard in the past few weeks to make sure our online presence stands out too!
London, UK – 04 February 2016: MindLink Software (MindLink), developer of highly secure Chat Enabled Collaboration (CEC) tools for businesses has been announced as a finalist in the Mobile category at the Tech Trailblazers Awards.
London, UK – 19 January 2016: MindLink Software (MindLink), developer of secure Chat Enabled Collaboration (CEC) tools for businesses, and ISEC7 Group, a leader in consultancy and software development for mobile enterprise solutions, have today announced their strategic partnership to offer enterprises secure and compliant collaboration tools, in the office and on the go.
Since the 90s email has been the main tool of communication between remote teams within the same company or even between different organizations which happen to reside on different time zones. Taking into consideration the pace of business today and the need for an ever increasing sense of real-time communication when working, is this enough?
2015 was a momentous year where we realized our biggest growth to date having sold our secure Chat Enabled Collaboration (#CEC) solutions to some of the most prominent names in the financial markets and beyond.
Earlier this month, we attended one of the biggest tech conferences in Europe, Web Summit. Dubbed the event ‘Where the Tech Worlds Meet’, it was packed with keynotes from some of the biggest names in the industry such as JP Rangaswami from Deutsche Bank, Alan Boehme from the Coca Cola Company, Bill Briggs, CTO of Deloitte and many more, alongside investors and media from around the globe.
The use of emoticons (aka emoji) in our everyday life has increased significantly during the last decade. The growing popularity of social media and the need to share every moment of our lives on the internet has led to the development of a variety of expressive means that can help people show their emotions. Yet, their contribution to the improvement of online communication has been overlooked by many.
MindLink, a highly secure messaging and enterprise collaboration platform, has today announced its integration with Microsoft's Skype for Business platform. This will enable users of Skype for Business, to access Messaging & Chat channels (also called Persistent Chat) across their Mobile devices (including MDM support) as well as Mac & Linux. The newest announcement complements MindLink's already existing integration with the Microsoft Lync UC platform.
I watched Stewart Butterfield’s keynote discussion at Web Summit with some interest today. Many of the themes he discussed were close to our heart: the eradication of email as the mainstay of enterprise communication, providing real-time collaboration and serving people better.
MindLink, provider of a highly secure, rich messaging and collaboration platform for enterprises, today announced the availability of MindLink for Good, combining the MindLink enterprise chat app with secure container technology by Good Technology™, a leader in secure mobility. The Good-secured app enables MindLink to offer highly secure mobile collaboration communications to Good Technology customers using Microsoft Lync and Skype for Business.
This is a guest blog contribution from Chris Williams, an IT enthusiast & Content Manager who trialled our software during the MindLink Free Trial. (Full profile towards the end of the blog)
Mobile Collaboration is a hot topic on every CIO agenda today. How do you go about enabling secure messaging for your increasingly mobile workforce? Analyst house Aragon Research has published its annual Tech Spectrum™ report for Mobile Collaboration evaluating 13 top vendors in the space.
Chat apps help to cut email usage by up to 75 per cent, boosting productivity. Here's the business case for getting chatty.
“More than 40% of all software applications are released with between one and 10 critical defects”, according to the SD Times. A worrying number. How can this be avoided?
Enterprise chat vendor, MindLink, was today named in Aragon Research 'Hot Vendor' report. It was applauded for its seamless integration with Lync/ Skype for Business, its compliance and security functionality.
MindLink sees significant growth in app downloads, users licences and a new wave of mobile users.
Ever wondered what exactly Marketing does? A simple definition would be “*marketing is everything a company does to acquire customers and maintain a relationship with them” - In a more detailed context, Marketing is a function responsible for upholding your brand name in the world of scrutiny and driving interest to your value proposition with the ultimate goal of growing your revenue.
Were you at the Ignite conference this year? If not, you missed one of the biggest technology events combining Lync (now Skype for Business), SharePoint, Exchange and more, to build the 21st century collaboration experience- with the central focus being around Innovation & Productivity. Here are a few event highlights, some key learnings and news about the latest collaborative technologies concluding with what to look out for in the enterprise collaboration space.
In the last two decades, many organisations have found user support and incident management challenging. Whether it’s balancing social media monitoring to understand user feedback, where to place call centres, how to use web chat technologies or how to prioritise internal support, most companies have come under unwelcome scrutiny at some stage.
The Bring-Your-Own-Device (BYOD) trend has become commonplace in today’s corporate society, with an increasing number of organisations allowing employees to use their own, pre-approved devices at the office or at home.
Guest Blog Contribution - by our partner BlackBerry
The demand for business collaboration is big, and only getting bigger. A 2014 forecast by analyst group Markets and Markets predicts that the enterprise collaboration market will grow from $47 billion today to over $70 billion by 2019.
“We use email to collaborate.” We’ve heard this a million times already. Enterprises are still baffled on the difference between collaboration and communication. “But how do we collaborate?” Or should they ask “What do we collaborate with?” Is it the tools or the culture that enables employees to collaborate well? Why are enterprises still disinclined towards the idea of collaboration with dedicated tools instead of emails?
MindLink provides central place to access information & system alerts for more effective IT management - keeping C-level & management proactively up-to-date.
Earlier this month, Facebook revealed that it is working on a spin-off product focused on workplace communications, which will enable users to keep professional contacts separate from the personal details they share with friends.
High security chat rooms coupled with SharePoint provide collaborative backbone to help manage international operations across agencies.
This agile military organisation with a government approach has the aim to support enduring stability and peace in Europe and Eurasia across 51 countries. Working across multiple agencies and jurisdictions in the region, it addresses a multitude of security incidents and challenges across the highest Intelligence ratings and reports (IR).
Chat is no news to the corporate world. Something that seeded in the financial industry over a decade ago, investment banking in particular, has spun out into other sectors (regulated or not) to being an established staple for enterprise collaboration in virtually any industry and company of any size. Yet many firms fail to generate measurable ROI in terms of reducing support costs for instance or improving productivity and operational efficiency. Collaboration is unachievable without the instantaneous sharing of knowledge; still many businesses fail to realise the real value of group chat. So here we are with our take on the common misconceptions of chat and what is stopping companies from adopting it.
Web-based, secure chat rooms allow project teams, developers and HQ staff to collaborate in the office and on client site – on Windows, Mac or Linux.
Who is Formicary?
Formicary is a systems integrator for the capital markets specializing in trading systems integration and migration, OTC Clearing, managed services and bespoke software. Formicary’s clients include tier one investment banks and buy side firms.
It may feel like summer isn’t long gone, but Christmas will soon be front of mind for many people. Many of us will be planning to enjoy a long break between Christmas and New Year, while others will have to continue monitoring their phones and responding to emails as they continue to work remotely. Some even less fortunate folks will be at their desks, continuing to serve the needs of clients.
Nearly 60 per cent of British employees* use apps on either a mobile or tablet device in the workplace every day and it is predicted that by 2015 the number of workers using these devices will surpass 1.3 billion**. While a recent study found one in five people are now thought to be using dedicated department-specific business apps*, most people still rely on consumer apps such as Facebook or WhatsApp to share sensitive data.
MindLink Mobile, the Enterprise Chat application, is today available on Android devices after MindLink became the first company to bring Persistent Chat via Microsoft™ Lync to the platform. The mobile app, which is already accessible to iPhone and Blackberry users, allows workers to coordinate and securely exchange vital business data, in real-time across a company.
MindLink Software, developer of secure, integrated Enterprise Group Chat applications for Microsoft™ Lync, launched in 2011 with the aim of transforming how employees collaborate and share information to make better, faster decisions.
Unleashing the developer in everyone
Lync 2013 ships with a Web API called UCWA, the problem is it’s almost as complex to use as the more advanced .Net SDK, and is a significant barrier to developers unfamiliar with Lync. Furthermore it isn’t designed with control in mind, so once you connect you’re free to do whatever you like with no restriction on message rates or monitoring.
London 08 October 2014- The demand for secure enterprise chat apps continues to rise with the growing Bring Your Own Device and Choose Your Own Device trends. Corporations are seeking out and implementing technology which meets business critical requirements as well as the communication needs of modern day professionals.
Getting Everything You Need To Make Better Decisions
Making decisions is hard. Making the right decisions without all the right information is harder. To make effective choices you need everything that matters in front of you, or at the very least you have to remember everything in context.
MindLink launches Compliance Connector to ensure Yammer data is compliant and safely stored within existing long-term storage systems.
London, 09 September 2014: MindLink, developer of secure, integrated Enterprise Group Chat applications, is now providing a robust and cost-effective compliance solution for Yammer users.
Chat – we all do it. Yahoo, WhatsApp, Facebook Messenger, BBM - the list is endless. Chat is a term that we use every day and has become an integral part of our daily lives regardless of our profiles. Yet why do we chat?
Chatting is in essence communicating, although it doesn’t strictly follow its original definition of “Talking”. Today, chat is all about exchanging information in the form of files, documents, links or simple texts, real-time. Whether you are an individual who uses chat to communicate with your friends and family, or an employee using chat to exchange valuable information across your team, Chat has become the new form of disseminating information and it is rapidly replacing Email - the soon to be obsolete communication tool of the 80s and 90s.
Guest Blog Contribution - by our partner BlackBerry
The days in which the assignment of a corporate-owned mobile device meant all work and no play are over. Enterprise Mobility Management (EMM) has evolved to the point where even highly regulated industries now offer the option of allowing workers to use company-issued devices for personal computing and communications activities, such as social media, game playing and other types of digital entertainment. These mobile device and application management advances, along with the rapid acceleration of workforce mobilization and its expected impact on an organization’s ability to secure corporate data residing on an increasingly diverse collection of employee-owned devices, is prompting a surge of interest in complements or alternatives to BYOD.
Introducing any form of new technology into a business will invariably have an impact on the company culture. But should the latter act as the true driver of organisational change? Technology can be a catalyst for change, yet culture has the power to nurture forward-thinking tech adoption and long-term business growth.
In 1971, computer engineer Ray Tomlinson sent the first ever email, which read “QWERTYIOP”, or something equally forgettable. Since then, email has evolved to become a crucial communication tool for both personal and professional use, but over the last five years in particular, the way in which businesses operate has changed dramatically. In response to the more mobile, social and ‘always-on’ demands of modern business, we’re waging a war on email in favour of purposeful collaboration tools that help people work more efficiently and productively.
According to market research firm Radicati, 182.9 billion emails were sent every day in 2013. Just take this in for a moment – 182 900 000 000 a day. There’s no doubt that email is the most widely used professional communication tool, but that doesn’t necessarily mean it’s still the most appropriate or efficient. In fact, the sheer number of emails we send and receive every day is a part of the problem. People face increasing demands on their time as a result of cluttered email inboxes. Consequently, traditional communication channels such as email have become a hindrance rather than an enabler. They must evolve to fulfil not only communication requirements, but also collective business needs such as scheduling meetings, sharing data and collaborating on documents.
Adoption is everything! And therein lies the problem. We see many organisations committed to bringing the newest technology and collaboration solutions to their workforce. They have the budgets in place, have chosen the best technology platforms and spent time and effort on integrating them and advertising them internally. And then…nothing. No uptake, no adoption, project failure.
Business collaboration solutions are being deployed by companies because of their potential to significantly improve information sharing, knowledge management and organizational effectiveness.
Last week, MindLink exhibited at the cutting-edge, techiest event of the month, and possibly the year, in London - Enterprise Apps World. The event, co-hosted with Cloud Forum 2014, provided a fantastic showcase for innovative app producers (like ourselves) to display their latest productivity apps for today’s technology oriented enterprises. The event was filled with a large array of audiences (about 8000 who attended the Cloud Forum simultaneously) representing a wide variety of industries and roles who showed a great interest in MindLink’s Business Critical Collaboration solutions built on Microsoft Lync.
A popular refrain ringing through the enterprise mobility community is that IT departments must evolve their mobile management approaches from device centric to app centric. The reasoning is that while mobile devices enable users to do their jobs at any time or from any location, the apps running on those smartphones and tablets are the engines that propel end-user productivity.
Condensing your working environment to the size of a 10” inch tablet is no small undertaking. The lack of multiple, moveable windows and task visibility further compound this issue. So what do you usually end up doing? Switching between numerous apps and windows. Focused on only the foreground and not the background. There are implications to missing key business decisions.
Guest Blog Contribution - by our partner BlackBerry
BYOD is largely a behavior-driven trend. It came about when end-users were driven to utilize their own devices for work due to limitations on the personal use capabilities of corporate-issued devices, as well as privacy concerns. Those users who found corporate-issued smartphones or tablets satisfactory for their “off-duty” communications needs were often turned off by fear that personal information, such as photos and private email accounts, could be deleted or perused by the IT department or other entities within the organization.
How to architect Enterprise Chat for your organisation (Part 2) - Creating & maintaining the right chat room structure
In our last blog we looked at the importance of a well thought through chat room structure, its benefits and the 5 types of chat rooms that are the basis of all chat room architecture. This weeks blog will be looking at a real-life example, the principles of centralised vs decentralised management and maintenance and the creation of naming conventions.
Attending the Microsoft Lync Conference in February, it was great to be able to meet a multitude of people from all sorts of companies who are using, deploying, or administering Lync Persistent Chat. What’s more, this year, the number of new Persistent Chat adopters had increased triple-fold, as more and more organisations begin to realise the value of implementing Enterprise Chat to drive their team-based collaboration needs.
Blue Light Services are critical to keep a country's fundamental services running smoothly. Collectively referred to as Blue Light Services, they consist of the Police, Fire & Rescue and Ambulance Services. Treasured as a National asset, they uphold a country’s services and most importantly protect the Public.
Their duties are manifold: It involves saving lives, maintaining national safety by preventing crime, rescuing houses as well as livestock during major incidents such as floods and fires and responding immediately to violence, riots and accidents.
Strategic Alliance between MindLink and Wizor expands Enterprise Chat solutions across the Nordics to provide better knowledge sharing & communication solutions
08 April, 2014 – Wizor AS, an expert in providing businesses with high impact applications focused around BlackBerry and MDM solutions, and MindLink Software, provider of persistent chat for business and leading developer of mobile collaboration apps, are announcing a strategic alliance to bring innovative collaboration solutions to enterprises across the Nordics. As a result of this alliance, Wizor will strengthen its stand as the leading mobile business partner, while MindLink will expand its ability to meet the rapidly growing demand in Norway, Sweden and Denmark for purposeful collaboration apps on mobile devices and beyond.
What makes a business competitive? Its ability to carve a unique positioning? A great brand? Its capacity to out-compete others through an aggressive marketing strategy? Or an innovative, unique product? Well it’s certainly not just one of the above.
Competitiveness is determined by an organisation’s ability to keep up-to-date with their internal and external stakeholders by constantly bridging strong links between them through various communication channels. This could be summed up as ‘Collaboration determines Competitiveness’.
CEO, CMO, CIO, CFO – yes, we know what to expect and who they are. But CCO? CCO, the Chief Collaboration Officer, is a term coined several years ago…but where are all the CCOs in companies? Do you know one? How many can there be found on LinkedIn? If your business doesn’t have a Chief Collaboration Officer yet, it really is about time to start considering the value she or he can bring.
Las Vegas! The place where dreams come true – well, admittedly when it comes to the biggest gathering of Lync users, experts & partners worldwide, this certainly isn’t far from the truth.
Here we were again this year, with a bigger presence and our own booth, making contacts and showcasing our newest mobile & collaborations apps.
The success behind any team is their constant communication and the collaboration that results. Be it a small group of workers, a department, a branch or a whole company, collaboration is critical to ensure success. What is important is having the right tools to collaborate to ensure critical information is shared real-time irrespective of the time zones and availability of the right devices; a tool that adheres to compliance standards and ensure maximum data security.
MindLink Software organised its first Collaboration Forum under the topic of ‘Tools-Implementation- Results’ in London last week, and we are proud to have hosted a highly dynamic corporate event that took place in the presence of several top executives from multiple diverse industries. The key highlight of the day was our Collaboration Speakers: Guy Clapperton, Freelance technology journalist and editor of UCInsights; Peter Culver from Redburn Partners, Glen Farrelly from Blackberry accompanied by his colleague David Arnold, Daniel Valik from Microsoft and Howard Travers from MindLink Software.
Ever wondered how the terms ‘Collaboration’ and ‘Persistent Chat’ could fit within the Government Sector? All Governments have a structure that resembles a Spider web. In essence, governments consists of several departments and sub departments within it (nodes), dispersed across large distances (links). Despite being situated in different locations, the government functions need to work together as one to accomplish one thing – to serve the public.
There is an awful lot of confusion in the market when it comes to collaboration tools – Which tool is used for what? How do they integrate? What’s the best tool for me? If SharePoint is already in use, what does Persistent Chat bring to the equation?
We’ve always seen change as a necessary and important part of life. It is inevitable no matter how big or small the impact…after all it is a natural order, there is no escaping it… Change is good. Change drives innovation. It takes us forward.
MindLink is changing at a rapid pace than ever before. We have been finding our feet, innovating and thinking about new creative ideas. Now we are where we want to be collaborating with some of the biggest brands and engaging with top-notch partners to develop the best collaboration platform available.
Collaboration in the workplace has come a long way in 2013. No longer seen as “Facebook for the enterprise”, organisations now recognise the potential social technology brings to employees, and in turn, results in business performance & productivity.
Analyst firm Gartner predicts that by 2016, 50 percent of large organisations will have internal Facebook-like collaborative networks, and 30 percent of these will be considered as essential as email and telephones are today.
Collaboration technologies are the most cutting edge tools to harness the knowledge of employees and leverage them for business and competitive advantage. Yet as we saw in the news not long ago (following an internal memo from UBS - about how certain social related chat rooms must not be used by employees), many enterprises still have their doubts.
Employees today need to quickly connect with the people, content and resources to get work done - often requiring collaboration across departments, geographies, and other enterprises. And that while they are on the move.
Persistent Chat is one of the most powerful collaboration tools out there. It allows for free-flow conversations and information sharing in a structured environment. Free-flow? Structured? Sounds like an oxymoron right there…but Persistent Chat enables exactly that.
MindLink just returned from a very successful event, sponsoring the Knowledge Management World 2013 in Washington DC. More than 1000 attendees from various industries and sectors flew to Washington to hear the latest on collaborative organisations and tools available to share & disseminate knowledge within their companies.
MindLink Software, carried out its yearly Customer Experience Survey, with the intention of understanding what our clients thiought about us, our products, our support and what they would like to see on our future roadmap. The survey returned with insightful results, with very encouraging scores.
Are you a business executive with connections all over the world, but no single platform to interact with them all? If so, your inbox is most likely always cluttered with heaps of emails and loads of folders to accompany them. And more likely than not, you are retorting to traditional communication tools instead of modern collaboration solutions to manage it all.
You might be using the best collaboration tools out there but if the four criteria below aren’t met, you are likely to go….well nowhere. Adoption plummets, collaboration stalls and those impacts of bottom line and KPIs go out of the window.
To ensure you’re delivering business value – take a step back for a moment and consider whether you’re actually just communicating, not collaborating. There’s a big difference between the two, and it could be impacting your teams, workplace and most importantly, your bottom line.
Despite the crucial role that the back office plays in keeping financial institutions operational, many (based on our experience) are still over reliant on email as their main communication tool.
In the early days of IRC (Internet Relay Chat) instant messaging… communities grew, allowing people to form social bonds with each other around the globe, with nothing but the power of the written word.
Communities grew organically, some looking for love, some sharing ideas, some just wanting to be part of something new and exciting. A few large corporations sensed the power of Instant Messaging and nurtured a delicate culture amongst their employees, balancing innovation, real-time communication, social networking and business critical collaboration against a locked down system with 1984 heavy-hammers of system security and risk management.
Knowledge is power, but only if you know where to find it! The past decade has shown the phenomenal impact that can be achieved through collaboration efforts. New technologies have brought disparate individuals together and given them a medium to create a bigger force than was ever imaginable before.
…but investing in collaboration software can carry your business forward regardless of employee location (and is supremely better than laborious handover notes that are never fully complete or at worst, never even read...)
The global economic downturn continues over the last five years has meant that businesses have had to work doubly hard to address market concerns as well as maintain employee engagement and confidence levels.
Intel paints all its factories the same colour, to give workers a sense of togetherness. Steve Jobs designed his Cupertino headquarters with snug corners where designers and engineers could bump into each other. Outsourcing has lost its buzz; the trend today is to insource – with everyone from big banks to Big Pharma realising that the more opportunities teams have to interact, the faster innovation emerges.
We’re back from an action-packed week at the first ever Microsoft Lync Conference in San Diego and have to say, “Hats off to the Microsoft Lync team!” The event was a great success. The conference attracted more than 1000 attendees including top Microsoft customers, Lync focused sales teams, technical experts, Microsoft executives and top partners focused on delivering Lync solutions to customers (including integration vendors, software companies and hardware manufacturers).
This week, all eyes will be on San Diego, California for the first ever Microsoft Lync Conference. Persistent Chat, a hidden gem in Lync, will be featured front and center as it is no longer a separate component, but is part of the overall user experience and is more integrated within the Lync 2013 server architecture. We thought we would take the time to reflect on the history of Chat and what makes this feature so unique.
Have you ever stopped to think about how the goals for Unified Communications and Social Collaboration are actually quite similar?
Amplifying Account Management Through Social Collaboration; The Convergence of Multiple Touch Points for More Efficient Communications
Account Managers in an organisation have many communication touch points in their role. In addition to external interactions with existing customers, potential customers, and new contacts, account managers relate to a range of internal colleagues from account directors, global account managers, business development managers, technical specialists, finance, client services, logistics, product managers, legal, and more. In other words, the account manager is the conduit between the external customers and internal constituents.
Enterprise-wide Collaboration: Making it a Reality. Industry Insights from Social Collaboration Expert Jacob Morgan
In the second of our two part blog series with Jacob Morgan, author of “The Collaborative Organization”, and principal of Chess Media Group, we dive deeper into the topic of enterprise-wide social collaboration. Our first post with Jacob shared insights on building a strategy to bring social collaboration beyond a single department or two to the entire enterprise. Today we gather ideas from Jacob on the next step of that process: how to get management’s buy-in on your strategy so your vision for enterprise-wide social collaboration can become reality.
Best Practices for Building an Enterprise-wide Social Collaboration Strategy: Industry Insights from Social Collaboration Expert Jacob Morgan
Social Collaboration in the enterprise frequently begins as a grassroots initiative in a department by department level. A particular department has a specific need to collaborate and goes out in search of a tool that will help team members communicate more efficiently and effectively on a particular project.
As a partner in a large consulting firm, your time is mostly spent in the air, airport lounges, cabs, trains, client meeting rooms, hotel rooms, and finally in your own office or home.
Just another day at work - this is how our team take a break from software development. The idea of having an FCG ‘away day’ is to ensure everyone has some ‘away time from their computer’ for a day. We have been having away day for years, but they were traditionally ‘away weekends’. This time, we tried a different formula: one day event on a work day and letting the team decide what they want to do on a day specially designed for them.
Let’s face it. Project Management is no walk in the park. In many cases, a project manager has to deal with a multitude of stakeholders from different departments, roles and needs not to mention different time zones and geographies. And while everyone shares a common goal of completing the project on time and within budget, it can be hard to keep frustration levels in balance due to ineffective communication practices among team members.
HootSuite recently launched Conversations incorporating real-time communications within specific business context. The premise is valid – to take social media monitoring from being an information consumption and response and turn it into a collaboration environment through real-time communications.
At its heart, Unified Communications promises to make individuals and teams more productive by simplifying communications and making it effortless to stay in touch with the people who are most important to their business objectives, anytime, anywhere, using any device. This is no easy feat. As Unified Communications for Dummies points out, the plethora of communication options now available, coupled with dispersed mobile workforces, make “knowing how to simply ‘reach out and touch someone’ more difficult than ever before.”
In Lync 2013, Group Chat, a little known but extremely powerful feature of Microsoft Lync, is getting a major upgrade – as well as a name change to Persistent Chat. Most customers who are using or evaluating Group Chat have the same love hate relationship with it that Tom Laciano shares in his blog.
Over the past few years the corporate world has seen an infusion of “social” tools into the enterprise. These tools are generally referred to as Enterprise 2.0 or Enterprise Social Software Platforms. In 2006 Andrew McAfee defined Enterprise 2.0 as “the use of emergent social software platforms within companies, or between companies and their partners or customers.” The key term here is emergent, which, according to McAfee, “means that the software is freeform, and that it contains mechanisms to let the patterns and structure inherent in people’s interactions become visible over time.” As you can see, the definition is quite open-ended.
Over the past six years, Enterprise 2.0 has evolved substantially and shows no signs of slowing down. Numerous new software vendors have entered the space offering their own “flavour” of enterprise social tools. This rapid expansion of the social landscape is being driven primarily by two things: innovation in popular consumer social networks and the increased adoption of social tools in the enterprise. While it’s exciting to see such growth and innovation in the space, one negative side effect is that key decision makers are now struggling more than ever to make sense of all the various enterprise social tools on the market and make informed buying decisions.
A New Model For Discussion
To help you rise above this noise and identify the features and benefits most important to your organization, here is how we at Formicary Collaboration Group define and categorize the wealth of enterprise social tools available.
We believe the current Enterprise 2.0 market can be classified into three categories:
In its recent report, The social economy: Unlocking value and productivity through social technologies, the McKinsey Global Institute (MGI) estimates that social technologies have the potential to increase productivity for four commercial sectors and contribute to an increase in corporate value for these sectors of $900 billion to $1.3 trillion.
We’re excited to be unveiling our new blog – MindStream. Our goal with this blog is not only to keep you up to date on new developments from Formicary Collaboration Group and MindLink, but also to serve as a trusted source for the latest trends and analysis on social collaboration in the enterprise.
“Enterprise Social” has evolved over the last few years into an all-encompassing term, meaning many different things to different people. Through our experience, “Enterprise Social” can be broken down into two main categories – Social Networking and Social Collaboration. Each of these offers slightly different features and related benefits to companies.
We will occasionally discuss concepts and events regarding Corporate Social Networking, or what we affectionately call “Facebook for the enterprise”, which makes it easier for employees to identify who does what within their organization and share general information. However, the blog will primarily be devoted to social collaboration and written for business leaders seeking social tools that will help them work more efficiently with one another as groups and ultimately reduce the volume of emails shared between teams and throughout their organizations.
Business success today depends on teams of individuals working towards collective goals. A recent Harris Interactive survey commissioned by Microsoft revealed that after collaboration, organizations evaluate the impact of their social solution based on its ability to enhance productivity (they can measure actual efficiency gains, 64% of respondents) , its corporate adoption and its value added to business processes (both at 51% of respondents) and its cost savings (42% of respondents).
Traditional email and social networking technology tools have fallen short in the enterprise in delivering business value because they are not designed for team-based communication. These tools specialize in connecting people on the individual level and have limited ability to truly enhance group collaboration and productivity.
We want this blog to be a go-to resource for IT leaders on how to deploy smart enterprise social collaboration solutions. We promise to dive deep into the issues -- addressing topics about security, system integration, compliance and ensuring widespread adoption. And in the spirit of collaboration, if there’s a specific topic area you’d like us to touch upon in more detail, please don’t hesitate to reach out and let us know.