Millennials’ use of technology and affinity with the digital world clearly sets them apart from the generations before them. They’ve grown up in a world crowded by broadband, smartphones, laptops and social media and they expect instant access to any information they require.

London, UK – 04 February 2016: MindLink Software (MindLink), developer of highly secure Chat Enabled Collaboration (CEC) tools for businesses has been announced as a finalist in the Mobile category at the Tech Trailblazers Awards.

Since the 90s email has been the main tool of communication between remote teams within the same company or even between different organizations which happen to reside on different time zones. Taking into consideration the pace of business today and the need for an ever increasing sense of real-time communication when working, is this enough? 

The use of emoticons (aka emoji) in our everyday life has increased significantly during the last decade. The growing popularity of social media and the need to share every moment of our lives on the internet has led to the development of a variety of expressive means that can help people show their emotions. Yet, their contribution to the improvement of online communication has been overlooked by many.

In the last two decades, many organisations have found user support and incident management challenging. Whether it’s balancing social media monitoring to understand user feedback, where to place call centres, how to use web chat technologies or how to prioritise internal support, most companies have come under unwelcome scrutiny at some stage.

MindLink provides central place to access information & system alerts for more effective IT management - keeping C-level & management proactively up-to-date.