Earlier this month, we attended one of the biggest tech conferences in Europe, Web Summit. Dubbed the event ‘Where the Tech Worlds Meet’, it was packed with keynotes from some of the biggest names in the industry such as JP Rangaswami from Deutsche Bank, Alan Boehme from the Coca Cola Company, Bill Briggs, CTO of Deloitte and many more, alongside investors and media from around the globe.
This is a guest blog contribution from Chris Williams, an IT enthusiast & Content Manager who trialled our software during the MindLink Free Trial. (Full profile towards the end of the blog)
Were you at the Ignite conference this year? If not, you missed one of the biggest technology events combining Lync (now Skype for Business), SharePoint, Exchange and more, to build the 21st century collaboration experience- with the central focus being around Innovation & Productivity. Here are a few event highlights, some key learnings and news about the latest collaborative technologies concluding with what to look out for in the enterprise collaboration space.
In the last two decades, many organisations have found user support and incident management challenging. Whether it’s balancing social media monitoring to understand user feedback, where to place call centres, how to use web chat technologies or how to prioritise internal support, most companies have come under unwelcome scrutiny at some stage.
Web-based, secure chat rooms allow project teams, developers and HQ staff to collaborate in the office and on client site – on Windows, Mac or Linux.
Who is Formicary?
Formicary is a systems integrator for the capital markets specializing in trading systems integration and migration, OTC Clearing, managed services and bespoke software. Formicary’s clients include tier one investment banks and buy side firms.
It may feel like summer isn’t long gone, but Christmas will soon be front of mind for many people. Many of us will be planning to enjoy a long break between Christmas and New Year, while others will have to continue monitoring their phones and responding to emails as they continue to work remotely. Some even less fortunate folks will be at their desks, continuing to serve the needs of clients.
Unleashing the developer in everyone
Lync 2013 ships with a Web API called UCWA, the problem is it’s almost as complex to use as the more advanced .Net SDK, and is a significant barrier to developers unfamiliar with Lync. Furthermore it isn’t designed with control in mind, so once you connect you’re free to do whatever you like with no restriction on message rates or monitoring.
Getting Everything You Need To Make Better Decisions
Making decisions is hard. Making the right decisions without all the right information is harder. To make effective choices you need everything that matters in front of you, or at the very least you have to remember everything in context.
Adoption is everything! And therein lies the problem. We see many organisations committed to bringing the newest technology and collaboration solutions to their workforce. They have the budgets in place, have chosen the best technology platforms and spent time and effort on integrating them and advertising them internally. And then…nothing. No uptake, no adoption, project failure.
Business collaboration solutions are being deployed by companies because of their potential to significantly improve information sharing, knowledge management and organizational effectiveness.
How to architect Enterprise Chat for your organisation (Part 2) - Creating & maintaining the right chat room structure
In our last blog we looked at the importance of a well thought through chat room structure, its benefits and the 5 types of chat rooms that are the basis of all chat room architecture. This weeks blog will be looking at a real-life example, the principles of centralised vs decentralised management and maintenance and the creation of naming conventions.