This policy applies on and from 25 May 2018
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When you communicate with us (via email, phone, through the live chat or otherwise), we may maintain a record of your communication.
We collect information so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you:
(1) Purchase any of our Services (eg: billing information, including name, email address, contact person’s name address);
(2) If you provide user feedback or request assistance from our customer support team, we will collect your name and email address as well as any other content included in the support request or feedback, in order to provide support;
(3) Complete contact forms or request newsletters or other information from us (eg: email); or
(4) Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as purchases, when products renew or expire, information requests, support requests and notes or details explaining what you asked for and how we responded.
Cookies and similar technologies on our websites allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services. For additional information, and to learn how to manage the technologies we utilise.
We may collect your Internet Protocol (“IP”) address, which identifies the computer or service provider that you use to access the Services, or information about your browser type, authentication identifiers, and other software and hardware information. If you access the Services through a mobile or other device we may collect your mobile device identifier, geolocation data (including your precise location), or other transactional information for that device. We may combine this information with other information that we have collected to make our Services and our communications to you more targeted to your interests.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
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We collect your name, email address, name of organisation, job title, phone number, city, country when you sign-up to receive our email newsletter and blogposts. Your company name may be used to help us identify the volume of businesses who have signed up for the service from the same organisation. In addition to our newsletter, we may periodically send additional emails, which we think you may find useful (eg changes to our service, improvements on our products). If you’ve signed up for email alerts, you can unsubscribe at any time by selecting the ‘unsubscribe’ link that appears in every email we send. We will never share your information other than for the purpose for which it was provided to us. Apart from complying with the law. See Compliance with legal, regulatory and law enforcement requests.
We take a number of commercially reasonable administrative, technical, personnel and physical measures designed to safeguard information in our possession from loss, theft and unauthorized use, disclosure or modification. However, no one can guarantee the complete safety of your information. All electronic information is password protected. All paper based information is stored in a save filing cabinet with limited access provided to employees in departments who needs to use this data, e.g: employees at the accounts department.
We do not sell your personal data – such as your name and contact information – to third parties to use for their own marketing purposes.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
If you would like to access, review, correct, update, suppress, delete or otherwise limit our use of your personal information you have previously provided directly to us, you may contact us using the mechanisms provided below. We will try to comply with your request as soon as reasonably practicable.