"Chat & Collaboration in financial services lacks ownership despite soaring adoption."

This is only one of the core findings of an independent study which aimed to find answers to the most common questions regarding the use of  ‘Chat Enabled Collaboration’ (CEC) technology in the Financial Services space.

Research findings include:

  • Perception of Chat & other forms of Collaboration
  • Business Drivers & Benefits
  • Roadblocks ie. Encryption, Compliance, Legacy Systems...
  • Ownership Challenges
  • What financial firms want from their collaboration tools
  • Most commenly used applications

The qualitative evaluation is based on interviews with senior executives in buy-side and sell-side firms, investment houses and interdealer brokers in the UK and the US. (2016)

Research Report

FinServ Research